What is multi-channel delivery offering and why does it matter? Multi-channel delivery (multi-carrier shipping) is a strategy that involves providing customers with a full spectrum of order pickup options, tailored to different life scenarios. It’s not just a choice between one courier company and another, but primarily a choice between different pickup methods. Door-to-door couriers and parcel lockers The foundation, of course, is door-to-door couriers (e.g., DPD, UPS), essential for bulky orders or for people working remotely. However, alongside them, parcel lockers play a crucial role (e.g., InPost, Orlen Paczka), dedicated to the “on-the-go” generation that wants to pick up a package on the way to the gym, even in the middle of the night. PUDO points Complementing this offering are PUDO points (Pick Up Drop Off), i.e., pickup at partner locations such as Żabka stores, Ruch kiosks, or Shell gas stations. This is an ideal solution in smaller towns, where the density of parcel lockers may be lower, but a grocery store can be found on every corner. We can’t forget about express deliveries for customers in emergency situations. Example of multi-channel application in practice Let’s imagine a young mother ordering a supply of diapers (large size – she’ll choose home courier delivery) and a student ordering a phone case (small size – he’ll choose a parcel locker). A store offering only one method automatically excludes one of these groups. Flexibility is key to serving every customer segment. What impact does the number of delivery options have on online store conversion? How the lack of preferred delivery method affects cart abandonment Market statistics indicate that the lack of a preferred delivery method accounts for a significant portion of abandoned carts. The data is alarming: as many as 81% of global shoppers abandon their cart if they don’t see their preferred delivery method. Moreover, the problem also concerns return logistics – 79% of customers give up on a purchase if the store doesn’t offer their favorite return method. Customers are impatient and act on impulse. Every extra second spent filling out forms or searching for a pickup point address is a risk that the buyer will close the browser tab. Technology supporting customer decisions This is where technology meets sales psychology. Solutions such as Alsendo Business Pro and our intuitive map of shipping and pickup points act as a conversion accelerator, eliminating typical barriers. The map allows for quick selection of a pickup point without the need to manually enter the parcel locker address or search for its code on Google – the customer simply clicks on a point on the map. Thanks to geolocation, the system immediately suggests points closest to the buyer, which radically shortens the checkout path. Impact of visual map on conversion Implementing a visual map instead of a long dropdown list makes the decision-making process more fluid. The customer sees that the pickup point is “just around the corner,” which psychologically brings them closer to owning the product. This directly impacts higher conversion rates. Logistics tailored to customer lifestyle The modern consumer is often a “nomad” – working in a hybrid model, traveling, combining family life with active recreation. Such a customer is rarely home during standard courier working hours (9:00 AM–5:00 PM). The OOH (Out-of-Home) trend, i.e., deliveries and returns outside the home, is growing dynamically. Customers are looking for locations that fit their flexible lifestyle. Statistics confirm this shift: as many as 79% of Europeans (and 66% of global shoppers) return unwanted goods precisely through parcel lockers or partner points. That’s why network density is crucial. Thanks to the point map in Alsendo Business Pro, your store gains access to a powerful database of over 250,000 pickup points. This means that in one place, you integrate giants such as DHL, DPD, UPS, Polish Post, Orlen Paczka, InPost Parcel Lockers, as well as popular retail and service chains, including Żabka stores, Freshmarket, or Shell gas stations. Let’s imagine a situation where a customer returns from work at 6:00 PM. Thanks to the map, they see that they can pick up a package (or ship a return) at a gas station they pass on their way, instead of going specifically to a distant parcel locker. The map enables customers to easily find a convenient point, which really increases their convenience and speeds up the purchase decision. How do different delivery options affect store operating costs? The myth that holds back many small businesses goes: “More couriers mean more invoices, contracts, and higher costs.” In reality, it’s the opposite. Using a shipping platform allows for shipping cost optimization. You can control the margin by offering free delivery only for the cheapest methods (e.g., pickup points), and charging a fee for more expensive ones (door-to-door courier). Customers often choose the free option, which for you means lower logistics costs. The key here is automation. Intelligent systems, such as Alsendo, allow you to manage all carriers from one panel. Generating labels, ordering courier pickups, or handling returns takes place in one location, without the need to log into each carrier’s system separately. Multi-channel delivery supports international expansion Cross-border sales are a natural direction of development for many Polish e-shops. However, what works in Poland won’t necessarily work abroad. For example, in Germany, DHL and Packstation lockers dominate, in France, pickup points in Relay networks are popular, and Czechs are accustomed to pickup at Zasilkovna (Packeta) points. To sell effectively, you need to “speak the logistics language” of a given country. By using a platform that integrates multiple carriers, you gain immediate access to companies specializing in foreign markets. You don’t need to sign contracts with foreign branches of courier companies – you can handle everything through a Polish logistics operator. This removes one of the biggest barriers to entry into EU markets. How to implement multiple delivery options in a small or medium-sized e-commerce company? This process doesn’t have to be complicated or require programming knowledge. Here are the specific steps: Platform selection and integration: start cooperation with the Alsendo technology platform, which has ready-made plugins for your shopping cart software (e.g., WooCommerce, PrestaShop, Shoper, Magento). Map configuration: in the Alsendo panel, you can customize the list of carriers to your store’s needs. You can, for example, disable carriers that are less favorable for your product range, or highlight those with whom cooperation is most convenient and offer attractive delivery options. Visual customization: upload your logo, set your corporate colors on the point map so that the purchasing process is visually consistent. Testing: place a test order to check whether the map loads quickly on mobile devices – remember that most purchases today are made on smartphones. The future belongs to stores with flexible delivery Offering multiple delivery options in e-commerce is the foundation of modern online commerce. Customers expect freedom of choice, convenience, and speed. By investing in solutions such as intuitive pickup point maps and a wide range of carriers, you not only meet these expectations, but actually increase your profits through higher conversion and customer loyalty. In the world of logistics, the most flexible one wins. Sources https://www.dhl.com/global-en/microsites/ec/ecommerce-insights/insights/e-commerce-logistics/2025-out-of-home-trends.html https://www.sendcloud.com/why-delivery-costs-are-a-dealbreaker/ Rafał Urbanek